Analytics

The analytics endpoint provides aggregated metrics across all agents in your workspace. Use it to track resolution rates, voice quality, and call volume trends.

Get Analytics

$
curl "https://api.voicebip.com/v1/analytics?days=7" \
>
  -H "Authorization: Bearer pk_live_your_key"

Query Parameters

Response

1
{
2
  "total_calls": 142,
3
  "calls_per_day": [
4
    { "date": "2026-04-04", "count": 18 },
5
    { "date": "2026-04-05", "count": 22 },
6
    { "date": "2026-04-06", "count": 15 },
7
    { "date": "2026-04-07", "count": 25 },
8
    { "date": "2026-04-08", "count": 20 },
9
    { "date": "2026-04-09", "count": 21 },
10
    { "date": "2026-04-10", "count": 21 }
11
  ],
12
  "resolution_rate": 0.82,
13
  "average_duration_seconds": 187.5,
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  "average_mos": 4.1
15
}

Metrics Explained

Resolution Rate

Voicebip automatically classifies each completed call as resolved or unresolved using AI analysis of the conversation transcript. Classification happens asynchronously via a NATS consumer on call.completed events.

The resolution_rate is the ratio of resolved calls to total classified calls (0.0 to 1.0).

Mean Opinion Score (MOS)

Voice quality is estimated using the E-model from voice pipeline RTP statistics:

• Jitter - Variation in packet arrival time
• Packet loss - Percentage of lost RTP packets
• RTT - Round-trip time to the caller

MOS is tracked per-call and aggregated per-MNO for network quality monitoring.

Sentiment Trend

Call-Level Quality Data

Individual calls include quality fields in the GET /v1/calls/{call_id} response:

1
{
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  "call_id": "call_abc123",
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  "quality_mos": 4.2,
4
  "resolution": "resolved",
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  "classified_at": "2026-04-10T14:30:00Z",
6
  "recording_url": "/v1/calls/call_abc123/recording"
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}

Conversation Export

Download all conversation data for an agent as CSV or JSON:

$
# JSON format
$
curl "https://api.voicebip.com/v1/agents/{agent_id}/conversations/export?format=json" \
>
  -H "Authorization: Bearer pk_live_your_key" \
>
  --output conversations.json
$
$
# CSV format
$
curl "https://api.voicebip.com/v1/agents/{agent_id}/conversations/export?format=csv" \
>
  -H "Authorization: Bearer pk_live_your_key" \
>
  --output conversations.csv

The CSV includes columns: call_id, from_number, to_number, direction, status, duration_seconds, created_at, transcript_text.