Get workspace analytics | Voicebip

Returns aggregated analytics for the workspace over the specified time period. Includes calls per day, resolution rate, average MOS score, average call duration, and sentiment trends.

Authentication

AuthorizationBearer

Bearer authentication of the form Bearer <token>, where token is your auth token.

Query parameters

daysintegerOptional

Number of days to look back. Defaults to 7.

Response

Analytics data

period_daysinteger

Number of days covered by this analytics snapshot

total_callsinteger

Total number of calls in the period

calls_per_daylist of objects

Daily call count breakdown

resolution_ratedouble

Percentage of calls classified as ‘resolved’ (0.0-1.0)

average_duration_secondsdouble

Average call duration in seconds

average_mosdouble

Average Mean Opinion Score across all calls (1.0-5.0)

sentiment_trendlist of objects

Daily sentiment score trend

Errors

401

Get Analytics Request Unauthorized Error

1	{
2	"period_days": 7,
3	"total_calls": 1,
4	"calls_per_day": [
5	{
6	"date": "date",
7	"count": 1
8	}
9	],
10	"resolution_rate": 0.82,
11	"average_duration_seconds": 1.1,
12	"average_mos": 4.1,
13	"sentiment_trend": [
14	{
15	"date": "date",
16	"score": 1.1
17	}
18	]
19	}